My team is here to serve. Our unique backgrounds, training and experience have prepared us well to help meet your insurance needs. Additionally, as residents of your community, we understand how important it is to be there for you - our trusted friends and neighbors. Together, we're building strong partnerships that help everyone succeed.
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Amy Merlo

Customer Service Representative
I specialize in commercial insurance at Kyle Zeller Agency, 14 years strong and 30+ years of customer service magic! Amy loves connecting with clients, sharing laughs, and making insurance easy. I am an identical twin, married to Tony (22 years), and proud pet parent to several fur babies. Biggest KC Royals fan ever—catch her cheering loud and proud, win or lose!
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Christian Orscheln

Sales Specialist - Personal Lines
My name is Christian Orscheln and I have been with AmFam and The Kyle Zeller agency for 9 years now. I thoroughly enjoy the work I get to do on a daily basis helping others navigate their insurance needs and making sure the coverage’s they have are right for them. Some of the hobby’s I enjoy doing are hunting, fishing and of course golf. I also get the pleasure of being the “fun Uncle”.
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Jennifer Showers

Customer Service Representative
I have been a dedicated professional in the insurance industry since 1980, bringing over four decades of knowledge and experience to her clients. She joined American Family Insurance in 1988, where she has built a reputation for trust, reliability, and personalized service. As a proud mother of three, Jennifer understands the importance of protecting what matters most—family, home, and future.
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Joel Parker

Sales Specialist - All Lines
My name is Joel Parker, a sales producer with Kyle Zeller Agency. I’ve been with the agency since October of 2019. I am licensed in all lines-including Life, Property and Casualty, commercial lines. I take pride in making insurance easy to understand and accessible for everyone. I love getting to know my clients, building genuine relationships, and finding the personalized solutions for them.
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Michele Brotherton

Customer Service Representative
As a claims and customer service specialist with 22 years of experience, I have dedicated my career to being a dependable resource for our clients. My passion is putting clients at ease by handling their claims with empathy and efficiency, turning stress into a manageable process. In my spare time I love to travel with my husband and sons, hike, and visit new places in KC.
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Monica Modestou

Customer Service Representative
Hi, I’m Monica! I’ve been lucky to be with American Family since 2011 & joined Kyle’s team in 2021. I love helping people protect what matters most, especially entrepreneurs starting new businesses. In my free time I love exploring KC with my son & our big loveable dog Remy.